BANGALORE: The National Association of Software and Services Companies
(NASSCOM) has launched the Business Process Management Council. Keshav
Murugesh, group CEO, WNS Global Services, has been appointed as the chairman of the NASSCOM BPM Council 2013-15.
The BPM Council envisions re-branding of the entire industry to connote the true value and impactful business outcomes it delivers for global clientele. It will work towards enabling India to lead as a preferred global BPM destination.
India is already the hub for various vertical domains including the likes of customer interaction services, F&A practice, risk and procurement analytics, healthcare analytics and predictive analytics.
The country houses over 200 shared services companies that provide cutting edge solutions. Many of the global corporations are now leveraging the India centres to manage the end-to-end customer process and manage the customer experiences per the NASSCOM-Mckinsey Perspectives 2020 report, the Indian BPM market is expected to reach $ 50 billion by 2020, driven by an increase in global consumer spends.
BPM growth has been driven by several factors - accelerated deployment of the platform- based delivery models and building capabilities to deliver business transformation services.
Source: http://to.ly/maSE
The BPM Council envisions re-branding of the entire industry to connote the true value and impactful business outcomes it delivers for global clientele. It will work towards enabling India to lead as a preferred global BPM destination.
India is already the hub for various vertical domains including the likes of customer interaction services, F&A practice, risk and procurement analytics, healthcare analytics and predictive analytics.
The country houses over 200 shared services companies that provide cutting edge solutions. Many of the global corporations are now leveraging the India centres to manage the end-to-end customer process and manage the customer experiences per the NASSCOM-Mckinsey Perspectives 2020 report, the Indian BPM market is expected to reach $ 50 billion by 2020, driven by an increase in global consumer spends.
BPM growth has been driven by several factors - accelerated deployment of the platform- based delivery models and building capabilities to deliver business transformation services.
Source: http://to.ly/maSE
